New direction with Acoustic Analytics

Serrala CRM offers its customers a ready-to-use version of the IBM Watson Customer Experience Analytics (WCXA) product. Our service includes an agile implementation, with which our customers can individually and efficiently evaluate the product benefit for their company.

New direction with Acoustic Analytics

We have been supporting business clients in analytics and customer experience management for over fifteen years.

We support you in the implementation of analytical methods. Learn more about Business Intelligence, Data Science and Digital Customer Experience Analytics and their benefits for your business.


Marketing Automation allows target group-oriented and real-time based addressing of your customers. We are happy to assist you in developing customer journeys, in optimizing your marketing activities among each other, and in controlling and organizing your marketing processes.

Get to know us and our services

In the desired scope, we accompany you throughout the entire project, from the concept phase, solution implementation and customization to testing, production roll-outĀ and project management. As part of a proof of concept (PoC), we are happy to convince you of the capabilitiesĀ of our solutions.