Understand our customers better


Gabriele Zimmermann-Nenadal, Customer Experience Manager Austrian Lotteries, Online Gaming (win2day)

“We have been working with our partner Serrala for a long time already in the field of CRM before we moved into Digital Customer Experience Analytics together. After many years not being able to find out what our customers do or where they have problems with other web analytics tools, we learn a lot now, almost on a daily basis. Acoustic Experience Analytics (Tealeaf) and Acoustic Digital Analytics help us understand our customers better and optimize our site on all channels constantly. Working through usecases together, Serrala supports us in every possible way to meet our customers’ expectations and make them happier. The highly skilled and motivated team is a pleasure to work with!”